Refund & Returns Policy

Refunds and Returns Policy
Last Updated: March 29, 2025

Thank you for shopping at inkprecisiontattoo.com, owned and operated by Oxygen Beauty LLC (“we,” “us,” or “our”). We strive to ensure your complete satisfaction with every purchase. The following policy outlines how you can return products, the conditions for returns, and the associated timeframes and costs.

1. Eligibility for Returns

  1. Timeframe: You may request a return within 14 days of receiving your order. After 14 days, we regret that we cannot offer a refund or exchange.
  2. Condition of Products:
    • Products must be unused, unopened, and in original packaging to qualify for a return.
    • Due to hygiene and safety standards, any opened or used items (especially needles or other supplies that come into direct contact with skin) cannot be returned or exchanged unless they are defective.
  3. Proof of Purchase: A valid receipt, order confirmation, or proof of purchase is required for all returns.

2. Initiating a Return

  1. Contact Customer Support:
    • Email us at [email protected] with your order number and the reason for the return.
    • We will respond within 2 business days with further instructions.
  2. Return Authorization:
    • If your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate return address if it differs from our main business address.
    • Please ensure that your RMA number is clearly visible on the package to avoid delays in processing.

3. Shipping & Return Costs

  1. Return Shipping Costs:
    • Unless the product is defective or the return is due to our error, you will be responsible for the cost of return shipping.
    • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  2. Non-Refundable Shipping:
    • Original shipping and handling charges are non-refundable unless the return is due to a shipping error or defective product on our part.

4. Inspection & Approval

  1. Inspection Process:
    • Once we receive your returned item, we will inspect it to ensure it meets our return criteria (unused, unopened, and in original packaging).
    • If the return is approved, we will process the refund or exchange.
  2. Rejection of Returns:
    • If the returned item does not meet our eligibility conditions, we reserve the right to reject the return.
    • We may return the item to you or dispose of it (at our discretion), and no refund will be issued.

5. Refunds

  1. Refund Method:
    • Refunds will be issued to the original payment method used during checkout (e.g., credit card, PayPal, etc.).
  2. Processing Time:
    • Please allow 5–7 business days after our approval of the return for the refund to be processed.
    • Depending on your financial institution, it may take additional time for the credit to appear on your statement.
  3. Partial Refunds:
    • In some cases, only partial refunds may be granted (if the product is not in its original condition or missing parts for reasons not due to our error).
    • We will communicate any such decisions clearly via email.

6. Exchanges

  1. Defective or Damaged Items:
    • If you receive a defective or damaged product, please contact us within 48 hours of delivery.
    • We will ship a replacement at no additional cost to you, once we have confirmed the defect or damage.
  2. Exchange for a Different Product:
    • Exchanges for different products must follow the same steps as a standard return.
    • You will be responsible for any shipping costs unless the exchange is due to our error.

7. Restocking Fee (If Applicable)

  1. Restocking Fee: We do not typically charge a restocking fee, but in certain cases (large orders, special orders, etc.), we may deduct a reasonable restocking fee to cover handling and processing costs.
  2. Notification: We will inform you in writing if a restocking fee applies before processing your return.

8. Customer Support

If you have any questions or concerns about your return or refund, please contact us at:

  • Oxygen Beauty LLC
  • Address: 14711 Norwood Peak Ln, Cypress, TX 77429
  • Email: [email protected]

We strive to respond to all inquiries within 2 business days.

9. Changes to This Policy

We reserve the right to modify or update this Refunds and Returns Policy at any time. We will post any changes on this page with an updated “Last Updated” date. Your continued use of our Website and services after changes have been posted constitutes your acceptance of the revised policy.

Thank you for shopping at inkprecisiontattoo.com. We appreciate your business and are dedicated to ensuring a fair and transparent returns experience for all our valued customers.